 |
| AMERICA CANCUN CAR RENTAL POLICIES |
|
|
|
| PICK-UP's AND DROP-OFF's |
| There is no charge for this 24 hour service only at the airport. After you pick up your luggage, clear customs and security, just walk out the main exit. Outside, one of our representatives will be waiting and looking for you with a sign with our company’s logo and your name. Once he makes contact with you, he will drive you directly to our Plaza Santa Fe office, a few minutes from the airport, where you will process your rental contract and pick up your vehicle. For the drop off, you may choose the same airport office, at Plaza Santa Fe or, our Gran Caribe Real hotel location or, our downtown Cancun office or, our downtown Playa del Carmen office or our downtown Tulum office, between 8 am and 7 pm, any day. Drop offs are not allowed, or processed at the airport, Bus or Ferry terminals. |
| Back to top |
| AGE LIMIT |
The minimum age is 18 and there is no maximum age limit. He/she must have in their possession, at the time of renting and while driving the rented vehicle, an original, valid and current drivers license, with photograph. Original, valid and current International driver’s licenses, with photograph, are also accepted, from any country, but are not required or mandatory. |
| Back to top |
| ADDITIONAL DRIVERS |
Each car rental contract titleholder is allowed to add two additional drivers, at no extra cost. Three or more additional drivers may be added, at 5 USD, per day, each, and must meet the same requirements stated in the previous paragraph. |
| Back to top |
| DRIVING AREA RESTRICTIONS |
Within Mexico, there are no driving area restrictions. If you want to drive into Belize, Guatemala or Honduras, specify in the space for “comments”, when you book, so the necessary documentation will be available when you arrive to process your rental contract. There is no charge for this service. However, you must always enter or exit Guatemala, through Belize, not Mexico. If you try to enter or exit Guatemala through Mexico, you will be required a notarized legalization affidavit, which requires a few days to process and will cost, at least, 150 USD, depending on the Notary fee. Whatever the amount, it is additional to the rental fee. Some clients pay it, the majorities do not, and the decision is always up to the client. |
| Back to top |
| PAYMENT METHODS |
Credit or Debit AMEX, VISA, DISCOVER or MC cards are accepted. Also, Travelers checks, Euros, US Dollars or Mexican pesos. No personal checks or travel vouchers. Credit or Debit card data is not required to book a reservation, only when processing the rental contract, upon arrival. AAA and Loco Gringo members are entitled to a 5% discount off the total rental quote. |
| Back to top |
| INSURANCE POLICIES AND SURCHARGES |
| In case of an accident, the insurance companies require that the titleholder of the contract, or any authorized additional driver, must have his/her drivers license, with photograph, on their person and the names must be specified on the front page of the rental contract. If not, the insurance company will not honor the insurance policy. Also, that they must report the accident immediately to the AMERICA CAR RENTAL phone numbers, on the front page of the contract, so that an insurance adjustor can be sent to the scene of the accident immediately. |
| CDW - Collision Damage Waiver |
(This insurance is included in your rate) |
CDW is a coverage that reduces the client’s responsibility.
In case of an accident, the client only pays a deductible, according to the vehicle category.
The CDW deductibles are as follows;
Mini economy, compact and mini SUV categories: 1500 USD
Mid-size, intermediate and compact SUV categories: 1900 USD
Full size category: 2000 USD
Jeep wrangler to SUV categories: 2500 USD
Minivan and full size van category: 3500 USD
Luxury categories: 4500 USD
It is not refundable and is valid only in Mexico. |
| PAI - Personal Accident Insurance |
(This insurance is included in your rate) |
PAI covers medical expenses for the occupants of the rented vehicle
This includes doctors, hospital and ambulance service
It is not refundable and is valid only in Mexico.
|
| LIS - Liability Insurance Supplement |
(This insurance is included in your rate) |
This covers expenses caused by the rented vehicle to third persons or their properties.
Legal counseling is also included, if required
It covers up to 100,000 USD for damages
It does not cover damages to the rented vehicle or, medical expenses for the occupants of the rented vehicle
It is not refundable and is valid only in Mexico. |
| EPC - Extended Protection Coverage |
(This insurance is included in your rate) |
This coverage is an extension of the CDW coverage.
This reduces the deductible to zero, based on terms and conditions of the full coverage.
Insurance is valid only in Mexico
It is not refundable and is valid only in Mexico. |
| Back to top |
| REFUND POLICY |
| If for any reason, the titleholder of the contract returns the rented vehicle before the stipulated return date on the front page of the rental contract, a reimbursement for the unused days of the rental fee will proceed. However, said reimbursement will Not Include Insurance Rates and Taxes, as those are not refundable. |
| Back to top |
LATE DROP OFFS |
There is a 20 minute tolerance period for drop offs. If for any reason, the rented vehicle is not returned at the stipulated hour, on the rental contract, the late charge will be 15 USD, per hour After three hours, a whole days rent will be charged. |
| Back to top |
ADDITIONAL SERVICES |
Baby seats, for newly born to 3 year olds, are 3 USD, per day.
There are no Booster seats, for 3 to 5 year olds, as they are no required by law.
GPS are 10 USD, per day.
From 7 to 14 days, 7 USD.
15 days or more, 5 USD, per day. |
| Back to top |
ONE DAY RENTALS |
On one day rentals only, to pick up in Cancun and drop off in Playa del Carmen, or visa versa, an additional charge of 20 USD will be applied.
To pick up in Cancun and drop off in the Tulum-Akumal areas, or visa versa, an additional charge of 30 USD will be applied. To pick up in Playa del Carmen and drop off in Tulum, or visa versa, an additional charge of 10 USD will be applied. |
| Back to top |
|
