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FAQS

WHAT IS THE BEST METHOD TO MAKE A RESERVATION FOR CAR RENTAL IN CANCUN?

We offer you our following channels:

CAN I MAKE MY RESERVATION CONSIDERING THE MODEL OF A SPECIFIC CAR?

All our quotes are made considering the vehicle category, not a specific car model.

HOW MUCH DO YOU RETAIN ON THE CREDIT CARD FOR THE RENTAL OF VEHICLES IN CANCUN?

The deposit will have a variation, according to the type of vehicle rented, the days and insurance contracted.

WHAT ARE THE PROTECTION COVERAGE YOU CAN PURCHASE DURING YOUR CAR RENTAL IN CANCUN?

We know that the safety of you and your family is the most important thing, then click on the link and know our coverage: https://www.america-carrental.com/en/policies.html

WHAT’S THE DROP-OFF CHARGE?

It is the return of the vehicle in any of our branches in the Mexican Republic, this has an additional charge, check with our advisors.

WHERE ARE YOUR BRANCHES LOCATED?

Here is our list of branches, click on the following link and get to know the one closest to your city: https://www.america-carrental.com/en/our_location.html

WHAT IS YOUR VEHICLE FLEET FOR CAR RENTAL IN CANCUN?

America Car Rental operates a diverse fleet of vehicles that will surely suit your needs, click on the link and get to know: https://www.america-carrental.com/en/car-rental/our-vehicles.html

IS IT POSSIBLE TO USE SOMEONE ELSE’S CARD FOR CAR RENTAL IN CANCUN?

You can do this in this method, however, this same person must be the owner of the rental, so if you want someone else to also drive the vehicle, it must be added as an additional driver, which has an extra charge.

IS IT POSSIBLE TO RENT A CAR IN BY HOURS?

All our quotes are made under 24 hour rate, so it is possible to rent for 1 hour, but the quotation will be handled per day.

WHAT ARE THE VALID CARDS FOR CAR RENTAL IN CANCUN?

Only credit cards for the deposit in guarantee of the rent: American Express, Visa, MasterCard, Discovery. WE DO NOT ACCEPT DEPARTMENTAL CARDS OR CASH DEPOSITS AS GUARANTEES FOR CAR RENTAL.

DO YOU HAVE A MINIMUM AGE FOR CAR RENTAL IN CANCUN?

The age of majority is 18 years and older.

WHAT IS THE DOCUMENTATION NEEDED FOR CAR RENTAL IN CANCUN?

  • Official ID (INE or Passport)
  • Driving license (valid)
  • Credit card (to the owner of the rental)

MY DRIVER’S LICENSE MUST BE MEXICAN?

For your car rental in Cancun, you will need to have a driver’s license, regardless of nationality.

MUST THE CREDIT CARD AND DRIVER’S LICENSE MATCH FOR CAR RENTAL IN CANCUN?

Both documents must coincide. Both are indispensable requirements.

CAN I ADD ACCESSORIES TO MY CANCUN CAR RENTAL?

Sure! America Car Rental offers the following items and extra services:

  • Baby or infant seats
  • GPS with Wi-Fi service and unlimited calls.

They involve extra cost and are subject to availability.

WHAT IF I DON’T RETURN THE CAR TO THE AGREED DATE AND TIME AT THE CAR RENTAL IN CANCUN?

You have a time of 3 days after the end of your rent, to inform us about your status and the car, if we do not receive any notification from you, we will proceed legally with the relevant authorities. We suggest that you consider Clauses 19 & 20 of your lease.

WHAT SHOULD I DO IN THE EVENT OF AN ACCIDENT?

The first thing to do is immediately notify America Car Rental at: +52 1 (998) 2 53 61 14 or contact us by WhatsApp at +52 1 (998) 2 42 64 56

It is important to have the following information on hand:

  • Contract number
  • Vehicle plates
  • Address or location as exact as possible.
  • Remember to stay at the scene of the incident until you receive directions.

Something you should take into account is, if it is breached in any clause of the lease, the coverage you purchased will be declined. At AMERICA CAR RENTAL we suggest you consider Clause 08 of your lease.

WHAT SHOULD I DO IF I RAN OUT OF GAS DURING THE CAR RENTAL IN CANCUN?

If your rent has SRA coverage, America Car Rental will be giving you all the assistance during your trip, the only thing that will be charged will be the fuel, this depending on the current tab of America Car Rental.

DOES AMERICA CAR RENTAL OFFER ROAD ASSISTANCE DURING MY CAR RENTAL IN CANCUN?

That’s right, it is a free service for our users, however, the case is for mechanical deterioration on the use of the car and not for negligence in driving the car.

HOW CAN I CANCEL MY RESERVATION WITH AMERICA CAR RENTAL?

DID YOU KNOW THAT WITH YOUR CAR RENTAL IN CANCUN, YOU CAN CROSS INTO BELIZE?

Now traveling to Belize with your car rental in Cancun is easier, as America Car Rental offers you the necessary documents to visit this country, at no cost. You should only consult about the insurance requested by the government of Belize.

HOW DOES THE RETURN OF THE RENTAL VEHICLE IN CANCUN WORK?

Once you have defined the place, date and time of return, you must comply with the established.

CAN I RETURN THE CAR AT ANOTHER AMERICA CAR RENTAL LOCATION?

¡Sure! With our Drop-Off service you can return your car in rent at any of our branches in Mexico. Mérida only has drop-off service in branches in the center and southeast of the country (Cancun, Playa del Carmen, Tulum, CDMX)

DO I HAVE TO RETURN THE CAR WITH FUEL?

That’s right, it’s stipulated under contract that you must return the car under the same fuel level you were delivered to.

WHERE CAN I REQUEST MY CAR RENTAL INVOICE IN CANCUN?

Send us an email to: facturacion@america-carrental.com

With your booking details:

  • Contract Number.
  • Reserve Number.
  • Corporate Name.
  • F.C.
  • Fiscal Address.
  • Use of CFDI.
  • Contact phone.